Peripheral Units

TAPI

The Telephony Application Programming Interface (TAPI) is an interface to telephony applications. The interface enables ArcFlow to control telephone calls. Vice versa ArcFlow identifies the number of an incoming call and automatically jumps to the correct (customer) workfolder. Thus, the employee is provided with an overview of all the documents at a glance without needing to search for information in the directory structure. Furthermore, ArcFlow logs all incoming and outgoing phone calls and makes them traceable using the respective customer workfolder.