Interfaces

Don’t Lose Your Connection

Due to its numerous interfaces ArcFlow can be easily integrated into any existing IT infrastructure. You can link, for example, your ERP or CRM solution directly into ArcFlow and seamlessly transfer all your documents over into the document management.

Data Interfaces

Link to IT systems

Customer, supplier and project data can be transferred to ArcFlow automatically using a data interface. The interface enables the transfer of data from an ERP system using ASCII data, such as, for example, CSV, or using XML files. Based on this data customer, supplier and project structures can be implemented and updated taking the authorization system into account. Therefore, manual data maintenance is not necessary.

Active Directory-Interface

Over OLAP (Online Analytical Processing) or direct access to active directory users or user groups can read and synchronized from the specified domain.

Document Interfaces

Transfer Directories

File folders on network and local drives can be defined as transfer directories. A document filed to any of these folders is automatically transferred to ArcFlow. Using the flexible interface definition for transfer directories documents are automatically allocated to their respective workfolders based on their content and file name.

Printer Driver

ArcFlow can distribute self-defined printer drivers to target systems across the company. Printouts are not only sent to a printer but also to the DMS. This means that print jobs are simultaneously printed and filed to ArcFlow. Documents can be printed and transferred over to the document management system as either PDF or TIFF files at the time of print, without any additional costs for licensing the PDF generation tool. Users can keep their familiar workflows, at the same time automatically securing all printed order and invoice form sheets in ArcFlow.

E-Mail Interface

ArcFlow can be connected to all standard e-mail systems that use SMTP and POP3. A proxy server processes all incoming and outgoing e-mails and sends them to the mail server and client, respectively. The electronic messages are sorted automatically and filed to the allocated workfolders. Depending on what has been defined, allocation is carried out using e-mail header data, such as the sender‘s or recipient‘s address, certain terms in the subject header line, the message content (body) or the content of the attached files.

Peripheral Units

TAPI

The Telephony Application Programming Interface (TAPI) is an interface to telephony applications. The interface enables ArcFlow to control telephone calls. Vice versa ArcFlow identifies the number of an incoming call and automatically jumps to the correct (customer) workfolder. Thus, the employee is provided with an overview of all the documents at a glance without needing to search for information in the directory structure. Furthermore, ArcFlow logs all incoming and outgoing phone calls and makes them traceable using the respective customer workfolder.